FedEx Customer Sentiment Analysis

- Conducted data cleaning and preparation using MS Excel to ensure data was correct, consistent, and ready for analysis. This included translating data from Spanish to English and handling missing values.
- Used RapidMiner to conduct sentiment analysis on customer comments to categorize as positive, negative, or neutral.
- Performed exploratory data analysis (EDA) using Tableau to summarize data, detect patterns, and identify insights.
- Developed a Tableau dashboard to visualize insights, including sentiment breakdown, issue categorization, and sentiment scores.